Delivery
Shipping & Delivery
From our atelier to your doorstep — every piece is handled with the care it deserves.
Last Updated: February 15, 2026
Questions? Contact Us
01
Shipping Within India
We offer nationwide shipping across India through our trusted logistics partners. Every Shyam Ahuja piece is carefully packaged to ensure it arrives in pristine condition.
Standard delivery is complimentary on all orders above ₹15,000. For orders below this amount, a flat shipping fee of ₹500 applies.
SHIPPING METHOD
TIMELINE
COST
Standard Delivery
7–10 Days
Complimentary
Express Delivery
3–5 Days
₹1,500
Same-Day (Mumbai)
Same Day
₹2,500
White Glove Service
Scheduled
₹5,000
Standard delivery is complimentary on all orders above ₹15,000. For orders below this amount, a flat shipping fee of ₹500 applies.
02
International Shipping
We ship worldwide to bring the heritage of Indian craftsmanship to discerning clients across the globe. International orders are dispatched via premium courier services with full tracking and insurance.
Please note that customs duties, import taxes, and local delivery charges in the destination country are the responsibility of the buyer and are not included in the shipping cost.
Region
Timeline
Starting At
United States & Canada
10–14 Days
$75
United Kingdom & Europe
10–14 Days
£60
Middle East
7–10 Days
$50
Rest of World
14–21 Days
$90
Please note that customs duties, import taxes, and local delivery charges in the destination country are the responsibility of the buyer and are not included in the shipping cost.
03
Order Processing
All orders are processed within 1–2 business days from the date of purchase. You will receive a confirmation email with your order details immediately after placing your order.
Once your order has been dispatched, a tracking number will be shared via email and SMS, allowing you to monitor your shipment in real time.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, a tracking number will be shared via email and SMS, allowing you to monitor your shipment in real time.
Orders placed on weekends or public holidays will be processed on the next business day.
04
Custom & Made-to-Order Deliveries
Custom and bespoke orders follow a different timeline based on the complexity of the design, materials, and craftsmanship involved:
Your dedicated design consultant will keep you informed at every stage of production and provide delivery estimates specific to your project.
Custom Dhurries — 6 to 10 weeks from design approval
Bespoke Fabrics — 4 to 8 weeks from design approval
Interior Design Projects — Timeline discussed during consultation
Your dedicated design consultant will keep you informed at every stage of production and provide delivery estimates specific to your project.
05
Packaging & Presentation
Every Shyam Ahuja product is presented in our signature packaging, designed to reflect the luxury and heritage of the brand. Our packaging includes:
For gift orders, complimentary gift wrapping and a personalised message card are available at checkout.
Acid-free tissue paper wrapping to protect delicate fibres
Custom branded gift box or dust bag (product-dependent)
Certificate of authenticity for handcrafted and limited-edition pieces
Care instruction card with fabric-specific guidance
Custom branded gift box or dust bag (product-dependent)
Certificate of authenticity for handcrafted and limited-edition pieces
Care instruction card with fabric-specific guidance
For gift orders, complimentary gift wrapping and a personalised message card are available at checkout.
06
White Glove Delivery
For large-format pieces such as area dhurries, wall coverings, and bulk interior projects, we offer a White Glove delivery service in select cities.
This premium service includes scheduled delivery, careful unpacking, placement in your desired location, and removal of all packaging materials. Available in Mumbai, Delhi, Bengaluru, and New York.
This premium service includes scheduled delivery, careful unpacking, placement in your desired location, and removal of all packaging materials. Available in Mumbai, Delhi, Bengaluru, and New York.
07
Delivery Issues & Support
If your order is delayed, damaged during transit, or if you have any delivery-related concerns, please contact our team immediately:
Please report any visible damage to the packaging at the time of delivery and take photographs before opening. This helps us process claims swiftly with our logistics partners.
Please report any visible damage to the packaging at the time of delivery and take photographs before opening. This helps us process claims swiftly with our logistics partners.
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Our dedicated team is available to answer any questions regarding our policies and services.