Frequently Asked Questions

Browse our collections, select your desired product, choose any available options (size, colour), and add it to your cart. Proceed to checkout where you can enter your shipping details and complete payment. You will receive an order confirmation via email immediately.

We make every effort to display colours as accurately as possible. However, due to the handcrafted nature of our products and variations in display settings, actual colours may differ slightly. Each piece is unique — minor variations in tone and texture are hallmarks of authentic craftsmanship.

Standard orders may be modified or cancelled within 24 hours of placement. Please contact our team at info@shyamahuja.com or call +91-9587372977 as soon as possible. After 24 hours, cancellation may not be possible if the order has been dispatched.

Yes, complimentary gift wrapping in our signature packaging is available for all orders. You may also include a personalised message card. Simply select the gift wrapping option at checkout.

We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI, net banking, bank transfers, and select digital wallets. International customers can pay via credit card or bank wire transfer.

Our custom design journey begins with a one-on-one consultation — either in-person at our ateliers or via a video call. Our design team will discuss your vision, space, colour preferences, and requirements. We then create design concepts, share samples, and upon your approval, our artisans begin crafting your piece.

Custom dhurries typically take 6–10 weeks, while bespoke fabrics require 4–8 weeks from design approval. Larger interior projects are scoped individually. Your dedicated consultant will provide a detailed timeline specific to your project.

There is no minimum order quantity for custom dhurries. For custom fabrics, a minimum yardage may apply depending on the weave and technique. Our team will discuss all specifics during your consultation.

Absolutely. We welcome clients who bring their own designs, patterns, or inspirations. Our design team can work with your sketches, photographs, or digital files to translate your vision into a handcrafted textile masterpiece.

Due to the bespoke nature of custom work, these orders are generally non-refundable once production has commenced. Deposits on custom orders are non-refundable. Please refer to our Return & Refund Policy for complete details.

Standard delivery within India takes 7–10 business days. Express delivery is available in 3–5 days. International shipments typically arrive in 10–21 days depending on the destination. Same-day delivery is available for Mumbai orders.

Yes, we ship worldwide. International orders are dispatched via premium courier services with full tracking and insurance. Customs duties, import taxes, and local delivery charges are the responsibility of the buyer.

Each product comes with a care instruction card specific to the fabric and technique. Generally, we recommend professional dry cleaning for dhurries and delicate fabrics. For everyday maintenance, vacuum gently on low suction and rotate periodically to ensure even wear. Avoid prolonged direct sunlight to preserve colours.

If you receive a damaged item, please contact us within 48 hours of delivery with photographic evidence. We will arrange a complimentary return pickup and provide a full refund or replacement at no additional cost.

Yes, once your order is dispatched, you will receive a tracking number via email and SMS. You can use this to monitor your shipment in real time through our logistics partner's website.

We have ateliers in Mumbai, Delhi, and New York. Each location offers a curated experience of our collections, custom design consultations, and personalised service. Visit our Contact page for addresses and directions.

Walk-ins are welcome at all our locations. However, for a dedicated custom design consultation, we recommend booking an appointment to ensure our design team can give you their full attention. You can book via our website or by calling any of our stores.

Yes, we offer video call consultations for clients who cannot visit our ateliers in person. Our design team can share fabric samples, discuss your project, and guide you through the custom design process remotely. Book a video call through our Contact page.

Absolutely. We offer a curated sample service where we send swatches of your selected fabrics to your doorstep. A nominal shipping fee applies, which is credited towards your final order. Contact our team to request samples.